Support
For help with the app, write to support@asknorthstar.app. You can write in English or Turkish.
What to include
- What you were doing and what happened instead.
- Your phone (iPhone or Android) and the app version, shown under Settings › About.
- The Support ID, if the app showed one (see below).
- If it is about your account, write from the email address of the account. We never ask for a sign-in code: do not send one to anybody.
What is a Support ID?
When something goes wrong, the app may show a line such as Support ID: 3f2b8c1e-… under the error message. It is a random identifier the app created for that one request. It does not contain your name, email address or question.
With it we can find that exact request in our server logs, and the matching crash report if there is one, and see why it failed. Copy it into your email as it is shown. Server logs are only kept for a short time, so please write soon after the error.
Common questions
- The sign-in code did not arrive.
- Look in the spam folder and check the address for typing mistakes. A code is only valid for a few minutes; ask for a new one in the app if it has expired.
- The app says I have no questions left.
- The number of questions is limited. The app shows how many you have left and when the limit resets.
- An answer is wrong.
- Answers are AI-generated summaries of public finance videos and can be wrong or out of date. Open the source videos listed under the answer to check. Nothing in the app is investment advice.
- I want to delete my account.
- See Delete your account.